We work exclusively with USPS 2-3 day priority mail and we only ship Monday - Tuesday to ensure your item arrives before the weekend. If you place your order Tuesday 2PM PST onward your order will not be processed until the following Monday.

We carefully wrap the soil with a slightly damp paper towel and tape it over to prevent any soil from spilling or drying out. We then wrap the entire plant in light packaging paper then we tape it in the box to prevent moving or shifting during shipment. During the colder months we put in 72 hour heat packs.

Please please please email us directly to rootsandthistle@gmail.com; there is also a contact form near the bottom of this page. We pride ourselves in offering healthy plants that travel well to their new homes so please reach out if you had an issue we are happy to help.

Of course! We are super knowledgable about a majority of tropical varieties and general house plant care. Just email us or direct message us on instagram @rootsandthistle